Terms & Conditions of Sale

2.1 A Quotation is valid for 30 days from its date unless we state otherwise, and is not an offer capable of acceptance. We may withdraw or revise a Quotation at any time before you accept it.

2.2 Quotations are based on the information, specifications and quantities supplied by you at the time. If any of these change, or if additional work is required (for example because supplied Artwork is not print-ready), we reserve the right to amend the price accordingly.

2.3 No Order is binding until we have accepted it in writing or have begun work on it. Once production has commenced, an Order may not be cancelled or amended except with our written agreement and on terms that cover all costs and commitments we have incurred.

2.4 Unless expressly stated, Quotations exclude VAT, which will be charged at the prevailing rate.

3.1 Payment is required in full before any production, fabrication or installation commences, unless we have agreed credit-account terms with you in writing. We are not obliged to begin work, and timescales do not begin to run, until cleared payment has been received.

3.2 Where we have agreed account terms in writing, invoices are payable within the period stated on the invoice. Time for payment is of the essence.

3.3 If any sum is not paid when due, we may, without limiting our other rights: (a) suspend all further Goods, Services and deliveries; (b) charge interest on the overdue amount at 4% per year above the Bank of England base rate, accruing daily; and (c) recover our reasonable costs of collection. Where the Late Payment of Commercial Debts (Interest) Act 1998 applies, we reserve our rights under that Act.

3.4 You must pay all amounts due in full without any set-off, counterclaim, deduction or withholding.

3.5 Quoted prices assume a single delivery to one UK mainland address. Additional delivery addresses, split deliveries, express delivery and deliveries outside UK mainland may be charged separately.

4.1 It is your responsibility to check and approve all Artwork and Proofs. By approving a Proof (whether digital or printed) or by instructing us to proceed, you confirm that the content is correct and complete in every respect, including spelling, grammar, punctuation, layout, dimensions, colours, images, contact details, prices and any other information.

4.2 We do not check Artwork for errors and we accept no liability for any error, omission or defect that was present in Artwork supplied or approved by you. Once you have approved a Proof and we have produced the Goods accordingly, we will not be responsible for reprinting, refunding or correcting that work, and any reprint or correction will be chargeable.

4.3 If you do not request a Proof, or instruct us to proceed without one, you accept the risk of any error and the work will be produced to our standard interpretation of your instructions.

4.4 Artwork you supply must be provided in the format and to the specification we request (for example print-ready PDF, correct colour space, adequate resolution, required bleed and safe margins). We are not responsible for the quality of the finished Goods where this is affected by the quality, resolution or format of files you supply.

4.5 Colour: because of variations between screens, proofing devices, materials, substrates and printing processes, we cannot guarantee an exact colour match to an on-screen image, a previous print run, a sample, or a Pantone/brand reference unless a specific colour-match service has been agreed and paid for. Reasonable colour variation is not a defect.

4.6 You are responsible for retaining your own copies of all files and Artwork. We are not obliged to store or archive your files and may delete them after completion of an Order.

5.1 You warrant that any Artwork, text, image, logo, trade mark or other material you supply to us, or instruct us to use, does not infringe the intellectual property rights, or any other rights, of any third party, and is not defamatory, obscene or otherwise unlawful.

5.2 You will indemnify us in full against all losses, damages, costs, claims and expenses we incur arising out of or in connection with any claim that materials supplied or approved by you infringe the rights of a third party or are otherwise unlawful.

5.3 Where we create design or Artwork for you, copyright and other intellectual property rights in that design remain our property until the relevant Services have been paid for in full, at which point a licence to use the finished work for the agreed purpose is granted to you. We retain ownership of underlying working files, concepts and rejected designs unless otherwise agreed in writing.

5.4 We may use images of completed work for our own marketing, portfolio and promotional purposes unless you ask us in writing not to do so.

6.1 Every reasonable effort is made to deliver the correct quantity ordered, but trade practice means a margin of plus or minus 5% may be supplied and charged pro rata, and will be deemed to fulfil the Order.

6.2 Minor variations in materials, substrate, finish, size, trimming and position are inherent in print and signage production. Variations within accepted industry tolerances do not constitute a defect or grounds for rejection.

6.3 Where materials or substrates specified by you become unavailable, we may substitute materials of equivalent quality and will notify you where practicable.

7.1 Any dates we give for delivery, completion or installation are estimates only and are not guaranteed. Time for delivery is not of the essence, and we are not liable for any delay caused by circumstances outside our reasonable control or by your failure to supply Artwork, approvals, access or payment promptly.

7.2 Risk in the Goods passes to you on delivery or collection, or on installation, whichever is earlier.

7.3 Title to the Goods does not pass to you until we have received payment in full for those Goods and all other sums you owe us. Until title passes, you must store the Goods so that they remain identifiable as ours, and we may recover them.

7.4 You must inspect the Goods on delivery or collection. Claims for shortages, damage in transit or obvious defects must be notified to us in writing within 5 working days of delivery; other claims relating to defects must be notified within a reasonable period of discovery. If you do not notify us within these periods, the Goods are deemed accepted.

7.5 If you fail to take delivery or collect Goods when notified that they are ready, we may charge reasonable storage and re-delivery costs, and risk in the Goods passes to you.

8.1 Where we agree to install or fit signage or other Goods at your premises or another site, you are responsible, unless we agree otherwise in writing, for: (a) ensuring we have safe, clear and timely access to the site; (b) obtaining all necessary consents, including planning permission, landlord’s consent, listed-building consent and any licences required for the signage; and (c) providing accurate information about the site, including the location of concealed cables, pipes and services, and the condition and suitability of the surface or structure to which Goods are to be fixed.

8.2 Our Quotation assumes normal working hours, ground-level or readily accessible installation, and a sound fixing surface, unless stated otherwise. Additional costs arising from restricted access, the need for access equipment, traffic management, out-of-hours working, or unforeseen site conditions may be charged in addition.

8.3 We are not responsible for obtaining planning permission or other statutory consents for signage unless expressly agreed in writing. You are responsible for ensuring that any signage complies with applicable planning, advertising and other regulations.

8.4 We are not liable for damage to surfaces, structures, decoration or finishes that is unavoidable in carrying out a properly executed installation, or that arises from defects or weaknesses in the structure or surface that were not reasonably apparent.

8.5 You are responsible for the ongoing maintenance, inspection and safety of installed signage after handover, save in respect of our liability for defective workmanship.

9.1 Where you supply materials, stock or items for us to print or work on, you do so at your own risk. While we will take reasonable care of them, we are not liable for spoilage or loss of such items in the ordinary course of production, and you should supply sufficient quantity to allow for normal setup and wastage.

9.2 Any of your property held by us is held at your risk, and we are not obliged to insure it.

10.1 Our Goods and Services are produced to your bespoke specification. Accordingly, once an Order has been accepted and work or material procurement has commenced, it cannot be cancelled, and any statutory right of cancellation that might otherwise apply to bespoke or personalised goods does not apply.

10.2 If we agree to accept a cancellation, you remain liable for all work carried out, materials and stock ordered or used, and other costs and commitments reasonably incurred by us up to the date of cancellation.

11.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

11.2 Subject to clause 11.1, our total liability to you in contract, tort (including negligence), misrepresentation or otherwise arising out of or in connection with an Order is limited to the price paid for the Goods and/or Services giving rise to the claim.

11.3 Subject to clause 11.1, we are not liable for any loss of profit, loss of business, loss of contracts, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss, however arising.

11.4 We are not liable for any defect, loss or damage caused by Artwork errors approved by you, by files or materials you supplied, by your failure to follow our care or installation guidance, or by fair wear and tear, wilful damage, abnormal conditions, or alteration or repair carried out by anyone other than us.

11.5 Where Goods are supplied for outdoor or environmental exposure, the lifespan and durability of materials, inks, vinyls and finishes vary with conditions and are not guaranteed beyond the manufacturer’s stated specification.

12.1 If you are dealing with us as a consumer (an individual acting wholly or mainly outside your trade, business, craft or profession), nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection law.

12.2 Because our Goods are made to your bespoke specification or are clearly personalised, your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply once production has begun, save where the Goods are faulty or not as described.

We are not liable for any failure or delay in performing our obligations where caused by events beyond our reasonable control, including acts of God, fire, flood, severe weather, epidemic or pandemic, war, civil unrest, industrial action, failure of utilities or transport, supplier failure, and shortage of materials. Where such an event continues for more than a reasonable period, either party may terminate the affected Order, in which case you will pay for all work and materials supplied up to that point.

14.1 Data protection: we process personal data in accordance with applicable data protection law and our privacy policy.

14.2 Variation: no variation of these Terms is effective unless agreed in writing by us.

14.3 Assignment: you may not assign or transfer your rights under an Order without our written consent. We may subcontract any part of the work.

14.4 Third parties: a person who is not a party to the contract has no rights under the Contracts (Rights of Third Parties) Act 1999.

14.5 Severance: if any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions continue in full force.

14.6 Entire agreement: these Terms, together with our Quotation and Order acknowledgement, constitute the entire agreement between us and supersede any prior arrangements.

14.7 Governing law and jurisdiction: these Terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.